VoiceERP

Learn how to resolve “Missing Payroll ID” admin tasks by matching drivers in voiceERP to the correct record with your payroll provider.

Admin Tasks: Missing Payroll ID

Everything you need to know about voiceERP

User Guide

Call Compliance: The Call Compliance widget can be used to view overall call compliance (e.g outbound Viki calls answered) across all Viki to Driver calls.

Call Compliance

Tomorrow’s Roster

Communication

Description of Administrative Notifications

Administrative Notifications

Incentives

Description of Roster Status and Fleet Widget

Roster Status and Fleet

Home

Scorecards

Drivers

Payouts

Performance

Quality

Scheduling

Incidents

Compliance

Admins and managers can now call or use a walkie-talkie to speak with Viki, the AI assistant, to get information about drivers and operational data.

Manager Voice Inquiries to the AI Agent

Decide which Netradyne infractions Viki coaches

Set Netradyne Coaching Alerts

Calls

Chat

Rostering

Fleet

Online Drivers

This article explains how to complete vehicle inspections using the voiceERP mobile app on a work device. After reading, you will know how to find, start, and submit your daily…

Getting Started with Mobile Fleet Inspections

How to use the Roster and Logs features to manage your daily driver roster, track attendance and rescue issues, and configure driver shift start times from both the web and…

Getting Started with Roster Management and Daily Logs

Operations

Recruiting

This article explains how to use the Timesheet Discrepancy Checker to find and resolve payroll issues. After reading, you will understand how to view discrepancies, manage notifications, and guide your…

How to Have Your AI Agent Automatically Identify and Notify Drivers of Timesheet Discrepancies

Human Resources

Account Administrators

Description of the Billing, Payroll Integration, and Driver App Settings sections

Billing, Payroll Integration, and Driver App Settings

Description of AI Agent Settings section which customizes Viki's schedule confirmation calls

AI Agent Settings

Description of Netradyne Account and Customer Support sections

Netradyne Account and Customer Support

AI Notifications for Admins

How to request that your company's Viki phone number be changed

Change Viki's Phone Number

How to update a Driver’s name in voiceERP and prevent Cortex from automatically overwriting your changes.

Editing a Driver’s Name

If you want to add an account Admin with a phone number that is not a U.S. (+1) phone number

Adding a Non-U.S. Phone Number for Admins

Settings

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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