voiceERP

Everything you need to know about voiceERP

User Guide

How to build a threshold, streak, leaderboard, or squad incentive — metrics, targets, rewards, week ranges, and who is enrolled.

Creating Incentives

How earned incentive rewards turn into payouts, and how to mark them paid, ignore them, and export them for payroll.

Incentive Payouts

The weekly Amazon scorecard in the manager app — how it gets in, what the week list and driver detail show, and how to text scorecards to drivers.

Scorecards

Performance

How chat is organized in the manager app — default and custom channels, direct messages, SMS announcements to many drivers, and per-admin driver DM permissions.

Channels, Direct Messages & Announcements

How messages get held or flagged for review, where to find the moderation queue, and what Release, Remove, and Ban author do.

Chat Moderation

Choosing whether a chat message posts under your own name, as Viki, or as a shared persona like Dispatch — and what the driver sees.

Who Your Chat Messages Come From

Sending a chat message at a later time, managing pending scheduled messages, and setting up message series that send themselves on a repeating schedule.

Scheduled & Recurring Messages

Saved, reusable message wording your team can drop into any chat conversation, with variables that fill in the driver's name and today's date.

Message Templates in Chat

An orientation to Chat in the manager app — telling the legacy and new experiences apart, finding your way around conversations, channels, and search, and sending messages.

Chat Overview

Where a driver's chat conversation goes when they leave the roster, what Chat → Archived holds, and how conversations come back.

Archived Driver Conversations

Chat

How dispatch rules tell Viki what to do when a driver calls in, how to build one, and where the resulting calls and follow-ups show up.

Dispatch Rules

Reading the source marks on Actual hours — payroll by default, with Cortex and Override figures labeled on screen and in the PDF.

Where Actual Hours Come From in the End-of-Day Report

How the End-of-Day report (Daily Digest) is delivered to managers, who is enrolled first, and the difference between Chat and SMS delivery.

Who Receives the End-of-Day Report

How the Fleet page tracks your vans — the vehicle list, maintenance and renewal reminders, and the daily inspections drivers submit.

Fleet: Vehicles, Reminders, and Inspections

Seeing which of your active drivers are signed in to the driver app right now, and forcing a driver (or everyone) to log out.

Online Drivers

How the daily roster works — the day view and its columns, syncing from the published schedule, confirmation statuses, and day-of changes.

The Rostering Page

How VoiceERP tracks every route's pace live, has Viki check in with drivers who are slipping, alerts your admins, and records rescues.

Route Assistance

Operations

Connecting ADP, Paycom, or Uzio so timecards, approved time off, and incentive payouts line up with the drivers on your roster.

Payroll Integrations

Creating job postings, sharing the application link, and reviewing the screening interviews Viki runs with every applicant.

Recruiting and AI Screening Interviews

How payroll timecards arrive in VoiceERP, what the Timesheets page flags, and how you and your drivers resolve discrepancies before payroll closes.

Timesheets and Timecard Discrepancies

Human Resources

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