voiceERP

How chat is organized in the manager app — default and custom channels, direct messages, SMS announcements to many drivers, and per-admin driver DM permissions.

Channels, Direct Messages & Announcements

How messages get held or flagged for review, where to find the moderation queue, and what Release, Remove, and Ban author do.

Chat Moderation

Choosing whether a chat message posts under your own name, as Viki, or as a shared persona like Dispatch — and what the driver sees.

Who Your Chat Messages Come From

Sending a chat message at a later time, managing pending scheduled messages, and setting up message series that send themselves on a repeating schedule.

Scheduled & Recurring Messages

Saved, reusable message wording your team can drop into any chat conversation, with variables that fill in the driver's name and today's date.

Message Templates in Chat

An orientation to Chat in the manager app — telling the legacy and new experiences apart, finding your way around conversations, channels, and search, and sending messages.

Chat Overview

Where a driver's chat conversation goes when they leave the roster, what Chat → Archived holds, and how conversations come back.

Archived Driver Conversations

Chat

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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