voiceERP

Tracking who has seen and acknowledged the published schedule, and sending Viki SMS reminders to drivers who haven't viewed it.

Schedule Acknowledgements

The Scheduling Configuration tabs — driver preferences, templates, station staff, custom shifts, manager defaults, and compliance rules.

Scheduling Configuration

How to auto-generate a week's schedule — review demand, time off, and driver availability, set generation options, and let Viki build the week.

Generating a Weekly Schedule

Managing the shift marketplace — publishing open shifts and VTO, reviewing driver drop and swap requests, and approving claims.

Shift Marketplace

How Viki calls and texts drivers to confirm tomorrow's shifts — monitoring responses at Agent → Shift Confirmations and tuning the call window and reminders.

Shift Confirmation Calls

How a week goes from route demand to a published schedule to the day's roster, and where the marketplace, acknowledgements, and confirmations fit in.

Scheduling & Shifts

Scheduling

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