voiceERP

Tracking who has seen and acknowledged the published schedule, and sending Viki SMS reminders to drivers who haven't viewed it.

Schedule Acknowledgements

Why the schedule won't give a driver two shifts on the same day, the messages you'll see, and what to do instead.

One Shift per Driver per Day

Setting up station staff shift types and people, building their schedule by hand, and how they're published together with the driver schedule.

Scheduling and Publishing Station Staff

The Scheduling Configuration tabs: driver preferences and roles, templates, station staff, custom shifts, manager defaults (marketplace, start time adjustment, driver app), and compliance rules.

Scheduling Configuration

How to auto-generate a week's schedule. Review demand, time off, and driver availability, set generation options, and let Viki build the week.

Generating a Weekly Schedule

Managing the shift marketplace: turning posting types on, publishing open shifts and VTO, reviewing driver drop and swap requests, and approving claims.

Shift Marketplace

How Viki calls and texts drivers to confirm tomorrow's shifts, where the Shift Confirmations page lives (Calls → Shift Confirmations), and the two places to tune the call window and…

Shift Confirmation Calls

How a week goes from route demand to a published schedule to the day's roster, and where the marketplace, acknowledgements, and confirmations fit in.

Scheduling & Shifts

Scheduling

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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