The Driver Web Portal

Not every driver will install an app, and you still need them to see their scorecard, respond to a timecard question, and take vehicle photos. That's what the driver web portal is for. Every driver-facing text VoiceERP sends carries a link, and tapping that link opens a page in the phone's browser — nothing to download, no password, no account setup. The link itself is what gets them in, which is why these pages get used the same day you send them.

Drivers never type in an address. Viki sends the link inside the text that explains why it's being sent — "Hey Sam, here's your scorecard for the week!" with the scorecard link, or "could you please double check your timesheet from Tuesday?" with the timecard link. The pages are personalized to that one driver, so what you send to Sam only ever opens Sam's scorecard.

That also means the link is worth treating as private. It works for anyone holding the phone, and it works until you tell drivers otherwise. In practice this is the same tradeoff as texting a document — the tiny bit of friction you give up is what buys you the response rate.

The top of every page shows your company name and the driver's name so they know it's really theirs, plus two small flag buttons for English and Spanish. The scorecard page also opens in whichever language is set on the driver's profile, and the driver can switch it themselves at any time.

Scorecard, incentives, and metrics. The main page has three buttons across the bottom: "My scorecard", "Incentives", and "Metrics". My scorecard greets them by name, shows their Amazon rating for the week, and lists the incentives they were eligible for and anything they earned. Incentives explains how each active incentive works — the thresholds, streaks, leaderboards, or squads behind it — and why one wasn't achieved. Metrics is the detail table: delivered, FICO, seatbelt off rate, speeding, distractions, following distance, sign and signal violations, CDF, CED, DCR, and the DPMO figures, each with a tap-through explanation of what the metric means. If you haven't uploaded that week's scorecard, the page says "Scorecard not available" and names the week, so the driver knows to ask you rather than assume the worst.

By default the page shows the one week you texted about. Turn on "Driver Multi week Views" under Settings → Driver App Settings and a week picker appears above the buttons so drivers can page back through earlier weeks.

Timecard discrepancies. Titled "Timecard Discrepancies", with a count badge for how many are open. Each one is a card: a summary of what the rule caught, the clock in and out times, the Flex side of the same day, and an Action section. The driver presses Acknowledge to agree, or Dismiss to push back — and a dismissal will not submit without a written comment, so you always get their side in writing. If they already answered, the card tells them so. When there's nothing outstanding they see "No timecard discrepancies found."

Vehicle inspections. The inspection text names the vehicle and links straight to the photo form for that van and that day, labeled Pre-Trip or Post-Trip. The driver takes each required photo, can add a damage report with comments, enters mileage, and presses Submit Inspection. If they've already submitted for that vehicle today, the page tells them and sends them to the confirmation screen instead of taking duplicates. If they open a link for a past date, the page warns them that inspections should be submitted on the day they're performed.

Feed. The company feed, where drivers can read posts, comment, like, and post their own text and photos. When you publish a post in the manager app you choose which drivers get texted about it, and their text carries this link.

Incidents. Write-ups reach drivers the same way — the incident page shows the details, any documents you marked visible, a comment box, and a signature pad. See the incident signature article for the full flow.

App download. There's also a plain download link that sends a driver straight to the App Store or Google Play for their phone, which is what the app reminder text uses.

Think of the portal as the fallback that always works and the mobile app as the fuller experience — chat, schedule, push notifications, and the driver's own login all live in the app, and none of them are in the browser. Wherever VoiceERP can tell a driver has the app installed and signed in, it will send them there first and only fall back to a browser link when it can't.

So the portal is the right answer for drivers who won't install anything, for new hires who haven't set up yet, and for anything you need seen today rather than eventually. If you find most of your roster living in the browser, turn on "Driver login reminders" under Settings → Driver App Settings — drivers who have a work phone assigned but haven't signed into the app get a text reminding them to.