Why Don't I See That Page?

A colleague mentions a page you can't find, or a link someone sends you bounces straight back to Home. There are only a handful of reasons this happens, and they are easy to tell apart. Work down this list in order.

Several sidebar entries are groups, not pages: Viki (with Viki's Activity, Admin Tasks and Compliance), Performance, Calls, Operations, Scheduling, Human Resources and Viki Games each hide their pages behind a chevron until you click the group open. The whole sidebar also collapses to a strip of icons; the arrow at the top toggles it, with a tooltip reading "Collapse sidebar" or "Expand sidebar". While collapsed, hovering a group icon only shows the group's name, and clicking it opens a menu of its pages.

One entry changes its name from company to company. Under Operations, companies on the Daily Operation page see Daily Operation; companies still on the classic page see Rostering. Both are the same page-access box, Rostering.

Every admin account has a per-page access list. You'll find it under Settings → Users, in the Administrators list: edit an admin and you get a section headed "Access" with a checkbox for each area: Scorecard, Chat, Incentives, Payouts, Rostering, Settings, AI Agent, Incidents, Fleet, Drivers, Recruiting, Payroll, Timesheets, Billing, Scheduling, Reporting, Manage Training and Onboarding Hub. A checked box means allowed. As the help tooltip there puts it, "Specify what your admins are allowed to view," and "Admins with access to Settings can add or delete other admins."

How you recognize it: the entry is simply absent from your sidebar with no explanation, and pasting the page's address into your browser sends you back to Home. It also thins out things inside pages: a driver's profile only shows the tabs your access covers, so someone restricted from Scorecard sees no Scorecard tab on any driver. A few boxes have no sidebar entry of their own. Payroll hides the Payroll Integration settings and payroll fields, Billing hides the Billing settings section, and Manage Training and Onboarding Hub hide their management tools rather than a page in the menu.

Watch out for one box covering several places: "AI Agent" governs Viki's own section, all the Calls pages, Dispatch and Route Assistance together. If a page you need is missing, ask whoever manages Settings at your company to check the box for you.

Six of those checkboxes are locked for ordinary admins. As the same tooltip says, "Only the root admin can modify access to Payroll, Timesheets, Billing, Reporting, Manage Training, Onboarding Hub." New admin accounts start out without those six, and another admin with Settings access sees the boxes grayed out and can't help. The Type column in the Administrators list tells you who to go to: the account marked Root is the original admin created when your company was set up, and it is the only one that can grant those six. That row can't be edited or deleted by anyone from the app, so the root account always has every page.

Billing behaves slightly differently again: it disappears from Settings when your company is invoiced manually rather than by card, because there would be nothing on the page to show you.

Plenty of sections only appear when the matching feature is enabled for your company, and that switch lives with VoiceERP rather than in your settings. Human Resources shows up only if Incidents or Recruiting is on for you, and its Timesheets page needs timecard checking. The Calls group appears only for companies that still have the classic call pages turned on, and inside it Netradyne, Quality and Shift Confirmations each need their own feature. Operations appears when at least one of Rostering, Fleet, Incidents, Dispatch or Route Assistance is on. Feed and Viki Videos work the same way.

Because a group with no visible pages left is dropped rather than shown empty, a whole heading can vanish this way. The giveaway is that nobody at your company sees it. To turn a feature on, contact VoiceERP.

If a page opens onto a dialog headed "This is a Paid Feature" saying "Your subscription has expired. This feature is only available to paid users," the feature exists for you and billing has stopped. Its Sign Up button takes you to the billing settings, and a Home button sits alongside. On other screens the same dialog appears only when you press a particular button, and you can dismiss it and carry on with the rest of the page.

Chat exists in two versions, and the sidebar entry reads "Chat" either way, so a colleague's screenshot can look nothing like your screen even though you're both in Chat. VoiceERP turns the new Chat on for your company first. After that, admins still on the Legacy view see a Turn on Chat button on the chat page; confirming Turn on for everyone moves every admin at your company to the new Chat at once, and the Legacy view stays reachable from the chat Actions menu under "Legacy chat". Chat also has its own permission level: chat members can message in their channels and start direct messages, while creating channels and personas, and managing members, are reserved for chat admins.

Newer areas carry a small chip in the sidebar: "New", "Beta", or "Coming soon". Scheduling is the clearest example. Companies that don't have it yet still see a Scheduling entry (as long as your own Scheduling box is checked), and it opens a preview page headed "Viki Scheduling is on its way". A card on that page, "Be one of the first to try it", has a Register interest button that puts your team on the list. Once scheduling is switched on for you, that same entry becomes the real pages.

Ask one colleague whether they can see the page. If nobody at your company can, it is a company feature or a subscription question; talk to VoiceERP. If some can and you can't, it is your page access; talk to your admin, or your root admin for Payroll, Timesheets, Billing, Reporting, Manage Training and Onboarding Hub.