Settings sits near the bottom of the left sidebar in the manager app. It holds the company-wide switches, the ones that apply to everybody rather than to one driver or one day. The page is split in two: a list of sections down the left (a dropdown at the top instead, on a narrow screen or a phone), and whatever you have selected on the right.
Not everyone sees it. Access to Settings is one of the pages an admin can take away from an individual account, so if a manager tells you Settings is missing from their sidebar, that is the box to check under Users.
The sections, and what each one is for
Seven entries make up the list, and most of them have their own article:
Drivers: your roster, every driver's status and details, and CSV upload. Companies connected to Cortex also see two switches here, Sync onboarding associates and Allow driver app and home app access for onboarding associates, which only govern people on Cortex's Onboarding tab.
Users: the Administrators list, described as "Manage access to your account": who can log in, which pages they are allowed to see, and the Dispatch Forward switch that matters for call forwarding below.
Shift Confirmations: the AI Agent Settings card, with the confirmation call window, how many reminders Viki sends and how far apart, and your company's timezone. The card only appears when shift confirmation calls are turned on for your company; otherwise the section is empty.
Notifications: AI Notifications, where you choose which AI-powered alerts each user receives and how they are delivered.
Integrations: Netradyne Account (the login that pulls your alerts in), Payroll Integration (the payroll file you import into ADP or Paycom), and Netradyne Alert Coaching (the coaching severity for each alert type). Payroll Integration only shows for users with Payroll access, and Netradyne Alert Coaching only appears once a Netradyne account is saved and Netradyne is turned on for your company.
Billing: your subscription and billing information. This entry is hidden entirely when there is nothing to show, so don't be alarmed if you don't have it.
Other: the odds and ends covered in the rest of this article.
Two things people expect to find here live elsewhere: schedule generation rules are under Scheduling → Configuration, and incident templates and labels are behind Configure templates on the Incidents page.
Driver App Settings
The first card under Other is Driver App Settings, "Configure how your drivers interact with the app." Two switches, both company-wide.
Driver login reminders covers the gap between handing someone a work phone and that person actually signing in. As the switch explains, when a driver is assigned a work phone but hasn't signed into the driver app, we text the work phone reminding them to log in. Where we can, the message carries a tap-to-log-in link so there is nothing to type. Reminders stop as soon as the driver signs in, and they stop on their own after a set period if they don't. Flipping the switch off cancels reminders that are already in flight; anything queued is dropped rather than sent. You get a confirmation either way: "Driver login reminders enabled."
Driver Multi week Views adds a week stepper to the driver's scorecard in the driver app, so drivers can look back at earlier weeks instead of only the current one. Leave it off if you would rather everyone stay focused on the week in front of them.
Call Forwarding
The Call Forwarding card decides what happens when a driver's call needs a human: "Configure how incoming calls are forwarded to dispatchers."
Dialing Mode is a choice between One-by-one dialing and All-at-once dialing. One-by-one rings your dispatchers in turn, in a shuffled order, giving each about twenty seconds before moving on; all-at-once rings everyone together and connects whoever picks up first. As the note under the buttons puts it, "Dispatchers are rung until someone picks up, then falls back to the phone number below." Your choice saves the moment you pick it.
A dispatcher, for this purpose, is a user with Dispatch Forward turned on in the Users section who is also currently active in the manager mobile app. That second half is what people trip over: a manager with the switch on and the app closed on their phone is not rung.
Underneath, Fallback Dispatch Phone Number is the landing spot when nobody answers, or when there are no eligible dispatchers at all. Type the number and press Save; the button stays greyed out until you have actually changed something. Worth keeping filled in, because with no dispatcher available and no fallback number, the caller simply hears that dispatch can't be reached.
Customer Support
The last card, Customer Support, "For when you need help or have questions", is a single line: "Reach out to us by email at" followed by our support email address as a link. There is no phone number here.
It is also the answer to a question Settings doesn't have a field for. Your company name, DSP ID, and start date aren't editable here; if one of them needs correcting, that is a message to support. Your timezone lives in the Shift Confirmations section when shift confirmation calls are on for your company, and it is worth double-checking, since setting it wrong means Viki calls your drivers at the wrong hour. If that section is empty for you, email support to set or change your timezone.