Netradyne is the in-vehicle camera system that flags risky driving — hard braking, following distance, distraction, seatbelt, speeding, and more. Once your Netradyne account is connected (the Onboarding Hub's Data provision step handles this for companies set up through the hub), VoiceERP pulls new events in every couple of minutes, matches each one to a driver on your roster, and hands it to Viki to coach. The sync starts from the day you connect; it won't backfill last week.
You decide what's worth a phone call
Not every camera event deserves a conversation. Alert types are grouped into categories, and each category is set to Off, Minor, or Major — the minimum severity that triggers coaching. Anything set to Off never enters VoiceERP at all, which is your main lever when Viki is calling drivers about noise you don't care about. You can override a single alert type inside a category when you want, say, seatbelt coaching at a lower bar than the rest.
What happens to an alert
Netradyne reports its own driver name and ID, so each event has to be matched to your roster first. Most match on their own; the ones that don't queue up under Viki → Admin Tasks as "Driver Name Unmatched" tasks, and an unmatched driver is never contacted, so those are worth clearing the same day. A matched driver with no phone number stops coaching just as effectively.
Once an alert is matched to an active driver with a number, Viki opens a coaching callback. She does not phone the driver: she tries them through the walkie-talkie in the driver app, texts them about the infraction with a link to the event video, and then waits for the driver to call her. On that call she names the alerts, gives a short tip for each, and keeps it non-judgmental. When it's done the alert reads as dealt with.
Viki never offers a driver the option of disputing an alert. If a driver raises one themselves, the alert is flagged for you to review. You can also dispute an alert yourself, which texts the driver that dispatch is handling it and stops the alert counting against their incentives.
Where to look
Viki → Admin Tasks collects the alerts that need you: unmatched names and drivers missing a phone number. For one person, their driver profile has a Netradyne tab with their alerts, warnings, Driver Stars, and a full timeline, and every coaching call shows on Viki's Activity. Repeat offenders show up on the Driver Performance page, where Netradyne counts rank alongside scorecard numbers. Coaching settings live under Settings → Integrations in the "Netradyne Alert Coaching" section.
A Netradyne Coaching page also exists, under Calls → Netradyne, showing recent calls on one side and the day's alerts on the other with a switch to hide everything already dealt with. The Calls section belongs to the older call pages and only appears when the voiceERP team has turned those on for your company, so most companies won't see it.
The Netradyne article covers all of this properly: connecting the account, the full coaching settings, how driver matching works in detail, and every place the activity appears.